Refund policy

Return, Exchange & Refund Policy

At Mini Vastra, every outfit is made for your child's special moments, and we want you to shop with complete confidence. Please read this policy before placing your order.

Before you order — check the size
Most exchanges happen because of sizing. Please check our [Size Guide link] (age, height, and chest measurements) before ordering, and if you're unsure, WhatsApp us at [number] — we'll help you pick the right size so your outfit arrives in time for the occasion.

Order cancellation
You can cancel free of charge within [12 hours] of placing your order, as long as it hasn't been dispatched. Email or WhatsApp us with your order number. Once dispatched, an order can't be cancelled but may qualify for a size exchange.

7-day size exchange
We offer a 7-day size exchange on eligible products so you get the perfect fit.

  • Raise the request within 7 days of delivery.
  • The item must be unused, unworn, unwashed, and in original condition with all tags and packaging intact, with no signs of wear, stains, perfume, or alteration.
  • Exchanges are subject to stock in your requested size.
  • Sale, clearance, and promotional items are not eligible.
  • Return shipping for a size exchange is arranged by the customer. For prepaid orders we can dispatch your new size as soon as we receive your return tracking, so it reaches you faster.

Damaged, defective or wrong item
If your order arrives damaged or defective, or you received the wrong product or wrong size from us, we'll fix it at no cost to you.

  • Inspect your order on delivery and contact us within [3 days] with your order number and clear photos/video.
  • Once verified, we'll arrange a free pickup and send a replacement — or a full refund if a replacement isn't available — covering all shipping.

Refunds
Because our items are size-exchangeable, we don't offer refunds for: change of mind, colour preference or dislike; a wrong size chosen by the customer (this is eligible for exchange, not refund); courier delays; or minor colour differences from screen settings.
We issue refunds only when: your requested exchange size is out of stock, a damaged/defective item can't be replaced, or we cancel your order before dispatch.
Approved refunds go to your original payment method within 7–10 business days. For Cash-on-Delivery orders, refunds are sent via bank transfer/UPI — we'll request your details.

How to reach us
WhatsApp +91 99771141401 or email info@minivastra.com with your order number, name, contact number, reason, and product photos.

A few notes

  • Exchange replacements are dispatched after we receive and inspect the returned item (allow 3–5 business days); prepaid orders can be fast-tracked on return tracking.
  • If a returned item doesn't meet the conditions above, we may send it back and decline the exchange.
  • We review every request fairly and always try to find a solution that works for you.