Refund policy

Return, Exchange & Refund Policy

At Mini Vastra, we strive to ensure that every order meets your expectations. Please read our Return, Exchange & Refund Policy carefully before making a purchase.

Exchange Policy

We offer a 7-day size exchange on eligible products.

To request an exchange:

  • The exchange request must be raised within 7 days of receiving the order.

  • The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.

  • The product must not show any signs of use, damage, stains, perfume, or alteration.

Size exchanges are subject to stock availability.

Damaged, Defective or Incorrect Product

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incorrect size sent by Mini Vastra

Please contact us within 48 hours of delivery with your order number and clear photos of the product.

Once verified, we will arrange a replacement at no additional cost.

Returns & Refunds

We do not accept returns or refunds for:

  • Change of mind

  • Color preference

  • Personal dislike of the product

  • Incorrect size selected by the customer

  • Delays caused by courier services

  • Minor color variations due to screen or device settings

Refunds will only be processed in the following cases:

  • The ordered product is unavailable for exchange.

  • The product is damaged or defective and a replacement cannot be provided.

  • An order is cancelled by Mini Vastra before dispatch.

Refund Processing

Approved refunds will be processed to the original payment method within 7-10 business days after approval.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Exchange Request Process

To request an exchange or report an issue, please email us at:

Email: info@minivastra.com

Please include:

  • Order Number

  • Customer Name

  • Contact Number

  • Reason for Exchange/Complaint

  • Photos of the Product (if applicable)

Exchange Inspection Process

Once the exchange request is approved, customers must ship the product back to Mini Vastra.

Please note:

  • The replacement product will only be dispatched after the returned item is received and inspected by our quality team.

  • The returned product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.

  • If the returned item does not pass our inspection, the exchange request may be rejected and the product may be returned to the customer.

Please allow 3-5 business days for inspection after the returned product reaches our facility. Once approved, the replacement product will be dispatched and tracking details will be shared with the customer.

For exchange requests, please contact us at:
info@minivastra.com

Important Notes

  • Products purchased during special sales, clearance sales, or promotional offers may not be eligible for exchange or refund.

  • Mini Vastra reserves the right to reject exchange requests that do not meet the above conditions.

  • All exchange and refund decisions made by Mini Vastra shall be final.

Thank you for shopping with Mini Vastra.